Reference

Terms And Conditions For Your Account

Before you open your account, these terms explain what you can do, what we can ask from you and when access may be paused or ended.

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y70 Terms And Conditions For Your Account
ASK THE TEAM

Where To Ask About The Terms

If you need help with the terms, we keep the contact paths simple: email, in-account form and chat.

Email support Email us from the address linked to your account, include your mobile number and quote the clause you want checked. That lets us match the record, read the exact point and reply with the right fix.
Account form Open the form inside your account area when you need a correction, closure request or change to a term-related record. Add your full name, account ID and the date so we can verify it.
Chat desk For urgent contract questions, send a short chat message with the page path and your account ID. We use that to route the case, confirm receipt and keep the reply tied to one thread.
DATA AND ACCESS

How We Handle Records And Access

We keep the policy tied to the records we actually use: sign-in data, cookie state, request history and transaction references that matter for disputes or corrections.

Data use

We keep the details you submit for account creation, verification, support and recordkeeping allowed by law. That includes basic contact data, login history and transaction traces needed to settle a dispute or answer a request.

Cookies

Our site uses cookies to keep you signed in, remember your language setting and store session state while you move between pages. If you clear them, some settings may reset and you may need to sign in again.

Account security

Keep your password private, use a unique code and sign out after each visit, especially on shared devices. If you think someone else has touched the account, contact us at once so we can secure it and check the log.

Record retention

We retain contract, support and transaction records for as long as needed for service, tax, audit or dispute handling. After that period, we remove or anonymise what no longer has a lawful purpose.

Request changes

You can ask us to correct or update account details when the law allows it. Send the request from the linked email address and tell us exactly what should change, so we can confirm identity first.

Contact route

For access, correction or objection requests, use the support channel on this page and include your account ID, the clause number and a short explanation. That keeps the request traceable and easier to process.

Common Questions On These Terms

This section pulls together the points people ask about most: when the terms start, how local law affects access, what happens if account details do not match and how to send a request for change. Each answer stays tied to one clause or process, so you can check the rule that matters before you contact support. That keeps the page useful without creating a separate help article.

They apply when you create, access or use the account, and they stay in force until the account is closed or replaced by a later version. The current terms always control future activity.

No. Access is available only where local law permits, and it stays your responsibility to check local restrictions before you open or use the account. We follow the current rule wherever you are.

We may pause access until the mismatch is fixed, because the account needs to match the name, phone and payment trail you provide. That helps us protect the record and settle disputes properly.

Those entries are covered by these terms and by the payment partner's own checks. We may hold or refuse a transfer if the details do not match, a check is incomplete or the route is not allowed.

Yes, send the request from the email linked to your account and say exactly what should change. We may ask for proof before editing any profile, contact or wallet detail, and we keep the request on record.

We keep records for as long as needed for operations, tax, audit and dispute handling, then remove or anonymise what no longer has a lawful purpose. The period depends on the record type and legal need.

Use the support channel on this page and include your account ID, the clause number and a short description of the issue. That gives us what we need to route the matter and reply clearly.